Refund and cancellation policy

numiVeda · Last updated 5 October 2026

Credit packs

• Unused packs, within 7 days. If none of the credits from a pack have been used, you can ask for a full refund of that pack within 7 days of buying it.
• Used credits are not refundable. Once any credit from a pack has been used, that pack can no longer be refunded.
• A duplicate payment — the same pack charged twice by mistake — is refunded in full.

A reading that fails costs nothing

If a reading, a follow-up question or a myAstrologer question fails before an answer is written, the credit it took is returned to your balance automatically. You do not need to ask.

How to ask for a refund

• Bought on the website (Razorpay): email support@numiveda.com with the payment id (it starts pay_). An approved refund goes back to the original payment method; your bank usually shows it within 5–7 working days.
• Bought in the Android app (Google Play): ask Google Play for a refund (play.google.com → Order history), or email us with the order number (it starts GPA.). Google Play's own refund rules also apply to purchases made through it.

When a purchase is refunded, its credits are removed from your balance. Credits that were already used cannot be removed, and are not charged back to you.

Cancellation

Credits are bought one pack at a time; there is no subscription to cancel. Credits do not expire while your account exists. Deleting your account deletes its credits, and is not a refund request — ask for any refund you are due before deleting it.

All prices are in INR, with no additional charges. Questions: see Contact us.